FAQ

What does Plumpley sell?

Plush toys, soft toys and plush bag charms, plus plush gifts for birthdays and celebrations.

How much is delivery and when will my order arrive?

Delivery options, costs and estimated times are shown at checkout before you pay. See our delivery information.

Can I return something?

Yes. You have a legal right to cancel within 14 days of receiving your order, and rights if an item is faulty. See our returns information.

Where can I find sizes and materials?

Each product page shows its colour and size options. For other details, please contact us before ordering.

Are your toys suitable for young children?

Check the age guidance and warnings on the product and packaging, and see our care and safety page.

How can I contact you?

Use the contact form. Please include your order number if you have one.

Can I track my order?

See our order tracking page.